PRIVACY POLICY
Medic Assistance Ambulance
Last updated: 15/12/2025
This Privacy Policy aims to inform users of the website https://www.medicassistance.be about how their personal data is collected and processed, in accordance with Regulation (EU) 2016/679 on the protection of personal data (GDPR) and applicable Belgian legislation.
1. Data Controller
Medic Assistance Ambulance SRL
Company number (CBE / VAT): BE 1008.350.137
Registered office:
Avenue du Progrès 21
4432 Ans – Belgium
Legal representative:
Mr. Noureddine Al Majdoub, Managing Director
Phone: +32 471 12 08 14
Email address: info@medicassistance.be
2. Personal Data Collected
Personal data is collected exclusively through the forms available on the website.
🔹 Contact Form
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First and last name
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Email address
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Phone number
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Free-text message
🔹 Quotation Request Form
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Requested service
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First and last name
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Company / business name (optional)
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Email address
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Phone number
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Type of transfer (one-way or round trip)
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Transfer date
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Additional information voluntarily provided by the user
⚠️ Sensitive data
Free-text fields may, at the user’s initiative, contain information relating to their health condition or medical situation.
Such information is considered sensitive personal data within the meaning of Article 9 of the GDPR.
3. Purpose of Processing
Personal data is collected solely in order to:
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respond to contact requests;
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process quotation requests;
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organise and plan medical and sanitary transport services;
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ensure administrative and operational follow-up of requests.
Under no circumstances is the data used for commercial, advertising or marketing purposes.
4. Legal Basis for Processing
The processing of personal data is based on:
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the explicit consent of the user, given when submitting the forms;
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the legitimate interest of Medic Assistance Ambulance in managing requests;
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the performance of pre-contractual measures taken at the request of the user.
The processing of any sensitive data is based exclusively on the explicit consent of the user.
5. Emergency Nature of the Service – Important Information
The website presents services that may be considered urgent within the context of medical and sanitary transport.
However:
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Medic Assistance Ambulance is not an emergency medical service within the meaning of the 112 emergency number.
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In the event of a life-threatening emergency, users are advised to immediately contact emergency services by calling 112.
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Submitting a form via the website does not guarantee immediate service or intervention.
6. Data Recipients
The personal data collected is:
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processed exclusively by Medic Assistance Ambulance SRL;
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accessible only to authorised personnel in the context of their duties.
No personal data is sold, rented or transferred to third parties, except where required by law.
7. Data Retention Period
Personal data is retained:
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for the period strictly necessary to process the request;
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and then archived or deleted in accordance with applicable legal, accounting and administrative obligations.
Sensitive data is retained for a minimal period, strictly limited to the purpose for which it was collected.
8. Data Security
Medic Assistance Ambulance implements appropriate technical and organisational measures to ensure the security, confidentiality and integrity of personal data.
9. Cookies
The website uses only:
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cookies strictly necessary for its proper functioning;
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cookies related to security and form management.
No advertising or audience measurement cookies are used without the user’s prior consent.
10. Rights of Data Subjects
In accordance with the GDPR, users have the following rights:
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right of access;
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right to rectification;
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right to erasure;
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right to restriction of processing;
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right to object.
Any request relating to the exercise of these rights may be sent to:
📧 info@medicassistance.be
11. Supervisory Authority
Belgian Data Protection Authority (DPA)
Rue de la Presse, 35
1000 Brussels – Belgium